Terms of Service

Last updated: 5 October 2026

These terms govern your use of the services of ArabEx Express (ARABEX EXPRESS FOR CONSUMER ORDERS DELIVERY CO. W.L.L. — Commercial Registration 522668, State of Kuwait; a member of the ArabEx Express group together with ARABEX EXPRESS FOR GENERAL TRADING CO. W.L.L., Commercial Registration 425886, owner of the ARABEX trademark) through www.arabexkw.com, the merchant portal, the driver app, and our WhatsApp and chat channels. By using any of them you agree to these terms and to our Privacy Policy.

1. The service

We provide parcel pickup and delivery within Kuwait and shipping to the GCC and worldwide through approved carrier partners, with electronic tracking and shipment status notifications.

2. Merchant accounts

• A merchant account is opened in the name of a business or a responsible adult, who is accountable for the accuracy of the shipment and recipient data entered.
• The merchant is responsible for obtaining the recipient's consent to receive delivery notifications via WhatsApp or SMS.
• Prices and fees follow the account package and the agreed tariff; statements are issued periodically.

3. Acceptable shipments

We do not accept legally prohibited, hazardous or flammable goods, uninsured cash or jewellery, or any shipment that violates the regulations of Kuwait or the destination country. We may inspect or refuse a shipment in case of suspicion.

4. Delivery and cash on delivery (COD)

• Delivery times are estimates and may be affected by weather, customs or the recipient's availability.
• COD amounts are collected in cash or electronically through the UPayments gateway and remitted to the merchant according to the agreed settlement cycle.
• After two failed delivery attempts the shipment is returned to the sender and return fees may apply.

5. Liability and claims

Our liability for loss or damage is limited to the declared value under the service agreement and tariff; we are not liable for indirect damages. Claims must be submitted within 7 days of delivery or of the expected delivery date, with supporting documents.

6. WhatsApp communication and automated assistant

By giving us your mobile number or messaging us on WhatsApp you agree to receive messages about your shipments. An automated assistant may reply first; you can ask for a staff member at any time and stop notifications by replying STOP (or «إيقاف»).

7. Acceptable use

You may not use our services for any unlawful purpose, attempt unauthorised access to our systems, or send abusive content through our channels.

8. Changes and governing law

We may update these terms and will publish the new date at the top of this page. These terms are governed by the laws of the State of Kuwait and its courts have jurisdiction over any dispute.

9. Contact

Customer service: +965 6777 0565 · E-mail: ali@arabexkw.com · Website: www.arabexkw.com